Returns & Exchanges
At Mad Rabbit, we stand behind our tattoo care products and offer a 30-day satisfaction guarantee to ensure your ink stays vibrant and your skin stays healthy. If you are not completely satisfied with your purchase, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include in your package.
Pack and Ship
Securely pack your items in their original packaging if possible, attach the prepaid label, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing